
UNITING CHURCH HOMES
Working closely with the Training Department of UCH in 2005 & 2008, I developed and presented a Customer Service workshop to the staff from all the various departments of that organisation.
The program was a half day in duration and covered:
Identifying who their customers are.
Identifying their customers needs.
Use effective communication skills.
Develop interpersonal skills.
Effectively deal with customer complaints.
Implement innovative customer service.
Teamwork and customer service.
The program was a half day in duration and covered: