UNITING CHURCH HOMES - Drew Davies & Associates


Working closely with the Training Department of UCH in 2005 & 2008, I developed and presented a Customer Service workshop to the staff from all the various departments of that organisation.

The program was a half day in duration and covered:

  • Identifying who their customers are.

  • Identifying their customers needs.

  • Use effective communication skills.

  • Develop interpersonal skills.

  • Effectively deal with customer complaints.

  • Implement innovative customer service.

  • Teamwork and customer service.