Effective Workplace Communication - Drew Davies & Associates

Effective Workplace Communication


PROGRAM PURPOSE

To develop the attitude, skills and knowledge to communicate effectively with others both in the workplace and the whole of life.

LEARNING OUTCOMES

On completion of the program the participants will be able to:

  • Develop sending and listening skills that will ensure clear communication in day to day work activities and general interaction with others.

  • Recognise the importance of relationships as the basis for effective communication.

  • Practice principles for building and maintaining relationships as the key to effective communication.


  • WORKSHOP CONTENT

  • The importance of attitude.
  • One way and two way communication models.

  • Principles for building and maintaining relationships

  • Components of a message and sending clear messages:

    • Word content.

    • Vocal content.

    • Non verbal content.
  • Active listening skills:

    • Non verbal.

    • Managing listening blocks.

    • Paraphrasing and Reflecting.

    • Questioning.
  • Action Plans for growth.


  • PROGRAM DESIGN

    This is a unique program in that it addresses 'attitude' as the primary factor in effective communication rather than skills or knowledge. 'Attitude' in this sense is defined as 'relationship' (how we relate to, or treat, people) and is presented as a primary factor in effective communication. Once this is established then the skills and knowledge to improve one’s 'technical' communication makes sense!

    DURATION

    1 x day

    WHO SHOULD ATTEND

    Staff at all levels.