Effective Workplace Communication
PROGRAM PURPOSE
To develop the attitude, skills and knowledge to communicate effectively with others both in the workplace and the whole of life.
LEARNING OUTCOMES
On completion of the program the participants will be able to:
Develop sending and listening skills that will ensure clear communication in day to day work activities and general interaction with others.
Recognise the importance of relationships as the basis for effective communication.
Practice principles for building and maintaining relationships as the key to effective communication.
WORKSHOP CONTENT
The importance of attitude.
One way and two way communication models.
Principles for building and maintaining relationships
Components of a message and sending clear messages:
Active listening skills:
Action Plans for growth.
PROGRAM DESIGN
This is a unique program in that it addresses 'attitude' as the primary factor in effective communication rather than skills or knowledge. 'Attitude' in this sense is defined as 'relationship' (how we relate to, or treat, people) and is presented as a primary factor in effective communication. Once this is established then the skills and knowledge to improve one’s 'technical' communication makes sense!
DURATION
1 x day
WHO SHOULD ATTEND
Staff at all levels.
To develop the attitude, skills and knowledge to communicate effectively with others both in the workplace and the whole of life.
LEARNING OUTCOMES
On completion of the program the participants will be able to:
WORKSHOP CONTENT
- Word content.
- Vocal content.
- Non verbal content.
- Non verbal.
- Managing listening blocks.
- Paraphrasing and Reflecting.
- Questioning.
PROGRAM DESIGN
This is a unique program in that it addresses 'attitude' as the primary factor in effective communication rather than skills or knowledge. 'Attitude' in this sense is defined as 'relationship' (how we relate to, or treat, people) and is presented as a primary factor in effective communication. Once this is established then the skills and knowledge to improve one’s 'technical' communication makes sense!
DURATION
1 x day
WHO SHOULD ATTEND
Staff at all levels.